Account & Login
How do I log in to my Netball North Harbour (NNH) account?
· Visit NNH Booking Log-In Page or type book.nnh.co.nz into your browser and click
· Enter user name (your email address) and password.
· New users: click "Sign Up" to create an account
How do I log in for the first time?
· On the login page, click "Forgot Password."
· Enter your email address to receive a password reset link.
· Check your inbox and follow the instructions.
What if I forgot which email I used?
· Contact NNH support at admin@netballnorthharbour.co.nz with your name and details.
· We will assist in recovering your account information.
Bookings & Payments
How do I book a court?
· Log in to your account at NNH Booking Portal.
· Navigate to the "Bookings"
· Select your preferred date, time, and court.
· Confirm and pay using credits.
· A valid credit balance is required to proceed with a booking
How do I cancel a booking?
· Log in > Profile > "Ongoing Bookings" under Profile
· Select the booking > Click "Cancel Booking"
· Note: Cancellations must be made at least 24 hours in advance
What happens if I miss my booking?
· Missed bookings are non-refundable. Please plan your bookings carefully to avoid this.
How do I check my booking confirmation?
· You’ll receive a confirmation email after booking.
· If you don’t see it, check your spam/junk folder. · Alternatively, log in your NNH Booking portal and view "Ongoing" Bookings under Profile for confirmation.
Do I need to check in before playing?
· Lights will turn on automatically for casual Bookings.
· Check-in will be required for sessions.
How do I top up my account credit?
· Log in to your account.
· Go to "Top Up" under Profile
· Select your preferred amount or enter the amount you like to top up.
· Complete the payment process.
· Pay using Credit Card (1% surcharge) or Account2Account (no surcharge)
Membership & Club Access
How do I upgrade my membership to a Pickleball NH Member?
· Log in to your account.
· Click "Upgrade" under Profile
· Follow the steps to upgrade to a Direct Pickleball Member
· You will receive an invoice confirmation and the membership will be visible in your Profile
What are the benefits of upgrading my membership?
· Upgraded members enjoy access to special rates and other benefits.
How do I register as a new member if I don’t have a NNH account?
· Go to NNH Booking Portal and click
· Click "Sign Up" and complete the registration form.
· Registration is free!
Profile & Account Management
How do I update my profile details (e.g., address, phone number)?
· Log in to your account.
· Navigate to "My Profile."
· Edit your information and click "Save Changes."
How do I change my password?
· Log in to your account.
· Go to "My Profile."
· Select "Change Password" and follow the prompts.
How can I reset my password if I forget it?
· On the login page, click "Forgot Password."
· Enter your email address to receive a password reset link.
· Check your inbox and follow the instructions.
Technical Help
What should I do if I encounter issues logging in?
· Double-check your email and password.
· Use the "Forgot Password" feature if needed.
· If issues persist, contact admin@netballnorthharbour.co.nz.
What should I do if I can’t cancel a booking online?
· Ensure you’re cancelling at least 24 hours in advance.
· If the cancel button isn’t working, email admin@netballnorthharbour.co.nz for assistance.
What if I encounter technical issues while booking or using the portal?
· Refresh your browser or try using a different browser.
· Clear your cache and cookies.
· Contact admin@netballnorthharbour.co.nz if the issue persists.
Admin Login